FAQs

FAQs

We have model name coding rule as below:

Eg. The complete model number is MH-1DLA01
1) MH-：Moho products
2) First number and second letter:
1: Brush

1D: Dish brush

1T: Toilet brush

1C: Ceiling brush

1F: Floor brush

1B: Bath brush

1G: Industrial brush

1S: Scrub brush

2: Broom

2B(H): Broom head (Broom)

3: Dustpan

3D: Dustpan only

3S: Dustpan Set

3B: Dustpan and broom

4: Mop

4M: Mop

4C: Mop Cloth

5: Squeegee

5S: Squeegee

6: Duster

6D: Duster

7: Bucket

7T: traditional

7W: Water transfer printing

7F: Flower

8: Gloves & Aprons

8G: Gloves

8A: Aprons

9: Cloth

9C: Cloth

0: Sets

0S: Sets

3) Last four digital is internal different design coding.

What if I have a quality problem?

MOHO Houseware Co,. Ltd. is committed to providing products of the highest quality. If you feel you have an unacceptable percentage defective of your merchandise, please feel free to contact us right away. We care about the quality.

We will check and get back to you in 24 hours. You can also call our customer service toll free number at +1 888-5511-229, Monday through Saturday from 8 a.m. - 11:00 p.m., UTC +8:00. So we can assist you directly.

Does MOHO have a catalogue?

Yes, we have. Please go to DOWNLOAD page and you will see all our catalogues including individual sections catalogues and a full catalogue of MOHO products.

Can I sell MOHO products and /or be a representative for MOHO?

MOHO Houseware Co,. Ltd. reviews new account requests primarily on the basis of relative needs, type of business, company size and original country or region. If you are interested in becoming an authorized distributor or dealer of MOHO products, please go to CONTACT US page for submitting further information on the application process.

MOHO Houseware Co,. Ltd. does not sell to end users. We only sell to importers, distributors, wholesalers, supermarket chains and manufacturers in each country which related to houseware industry.

What kind of OEM service does MOHO houseware Co., Ltd. provide?

Moho houseware can provide various OEM services. They are listed as below:

1) We protect our OEM customers’ information with Non Disclosure Agreement.

2) Packaging design, including paper card, logo, carton box and accessory.

3) Painting design. With water transfer printing technology, our customer can provide us their own painting design and we make for them. The cost is charged by per color.

4) Mold OEM, we charge our customers only the molding fee and they can have their entire new products with intellectual property protection.

5) Other OEM service required by our customers

Whom should I contact for tracking the order /merchandise?

We have been tracking all the orders /merchandises for our clients in every single step. You may consult to your sales rep for the detailed information including PO statements, producing process, B/L, shipping date and ETA, etc…Also, you can always email sales@mohohouseware.com for priority service.

Why should I choose MOHO houseware?

MOHO Houseware Co,. Ltd. has various cleaning products, over 300 different items, for your choice which fully cover the entire cleaning tools products line. There has to be one right for your market.

Nevertheless, MOHO Houseware Co,. Ltd. is a company that focuses on high quality cleaning tools and premium service for our clients not only with competitive price but also with services such as logistic tracking statements, products design, packaging design or customize. We do marketing together with our clients.

We are the very few companies in China that has the advance global business concept and only focusing on professional cleaning tools.

Our service team is fast response than ever. Average email reply time we get from our clients in these years is 5 hours and also we grantee no later than 24 hours to get started to solve any issues occurred.

We take advantage of that we are based in Ningbo, China with the best labor, production that we can make and an excellent logistic place for sea shipment. However, most of all, growing with our clients is our way to success. We have listened and learnt the different ways to do business in different countries and regions. “Right products in right market.”

That's why MOHO become the first choice brand for cleaning tools in China. And we continually dedicate ourselves to become the world famous cleaning tools brand.

What is water transfer printing technology?

This technology is the revolution on the surface decorations--3D printing (water transfer printing).

The technology makes it possible to print many kinds of natural effects on the surface of the product made by (any materials), eg. plastic, walnut wood, marble, node, geometrical pattern.....

This technology is designed to resolve the printing technological problems often occurring on the conventional printing, hot printing, transfer printing, screen printing and the surface coating, and the dead corners of the products to show its extra values.

The special process is to put the high molecule film, being printed with colorful grain, flat on the water surface of the equipped tank, then by the principle of water pressure, our machine evenly covers the colorful grain onto the surface of the product. After being cleaned and dried, then covered with a transparent coating, the surface is well decorated.

Process:
Activation - Dissolve the image transfer film with a special solution, leaving the ink floating on the surface.
Transfer printing - Product is dipped in solution. Water pressure forces the print ink onto the product surface.

Washing - The solution is washed off with water.
Drying - Parts are oven dried.
Topcoating - Printed part can be coated with a high performance clear finish for protection and added durability.

How can I submit my questions?

If you have any question or suggestion about products, material, packaging, logistic status, payment method, etc., please send us email as below table or go to CONTACT US page to submit your any doubts or comments.

We reply every comments that we get in 24 hours. If we did not reply your submit comments within a day, it may have some network difficulties. Please email us again to info@mohohouseware.com or sales@mohohouseware.com

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